In 2025, generative AI technology will usher in a milestone "singularity moment". Represented by DeepSeek, domestically produced open-source models have rapidly developed like mushrooms after rain, pushing the development of artificial intelligence to unprecedented heights through explosive iterations. In this era of booming AI technology, the insurance industry is also facing profound changes, and AI has become a key driving force for insurance companies to enhance their core competitiveness and achieve transformation and upgrading. As a leading enterprise in the field of insurance valuation, Mintai actively embraces change and has recently successfully completed the local deployment of DeepSeek, laying a solid technological foundation for the "AI+" strategy.
Technology Foundation: From Code to Process, AI Driven R&D Efficiency Leaps
MINTAIAN has utilized the excellent code generation and review capabilities of the big model to achieve context awareness in multiple programming languages. In the process of coding, developers are like having an intelligent programming assistant, which can intelligently complete the code based on the logic and semantics of the previous code, greatly improving writing efficiency. Not only that, the SQL detection function can timely detect errors and potential risks in database query statements, while the operation and maintenance monitoring is like a pair of vigilant eyes that monitor the system's running status in real time. Once an abnormality occurs, it can quickly issue an alarm. It is worth mentioning that the real-time defect detection and intelligent generation of test cases function not only ensures code quality, but also greatly reduces the workload of manual testing, driving the dual improvement of code quality and delivery efficiency, laying a solid technical foundation for business innovation.
Intelligent Q&A customer service: "Minxiaozhu" opens up a new era of intelligent services
Based on a large-scale natural language processing engine, MINTAIAN has carefully crafted the "Min Xiaozhu" intelligent question and answer assistant. When employees search for system documents, they only need to ask "Minxiaozhu" questions, and it can quickly provide accurate answers, greatly saving time in searching for information. At the same time, R&D personnel are continuously feeding rich business data such as industry standards, laws and regulations, and historical case experience, and through continuous training, enabling it to play a greater role in standardizing work processes, guiding work processes, and controlling case quality, to ensure the efficient development of the company's business.
Business scenario empowerment: comprehensively improving service quality and efficiency
1. AI+visual model: making image processing "fast, accurate, and stable"
In response to pain points such as verifying the authenticity of photos of people and vehicles and identifying image tampering in car insurance damage assessment, MINTAIAN has integrated DeepSeek with visual models to achieve efficient processing of case images, significantly improving the quality of work and providing strong support for accurate assessment of cases.
2. AI+big language model: One click generation of appraisal reports
Traditional appraisal reports rely on manual writing, which can take several hours. The AI+big language model can achieve intelligent analysis, writing, and formatting of appraisal reports, greatly reducing the generation time of appraisal reports and overall improving the timeliness of the entire case. Customers can obtain reports faster and enjoy a better service experience; The internal work efficiency of the company will also be significantly improved, achieving a two-way enhancement of user service experience and company efficiency.
3. AI+Rule Engine: Risk Control Warning "Prophet First"
By constructing a case risk assessment model, AI can scan the logical contradictions and data anomalies in the appraisal report in real time, and automatically trigger warnings. Through intelligent screening and risk assessment of cases, the quality of cases can be more accurately controlled, risks can be effectively reduced, and solid guarantees can be provided for the stable operation of the company.
4. AI agents: "Digital intelligence improves efficiency" throughout the entire process
Build a central system of "AI intelligent agents", empower the entire process through automated process orchestration and AI capability embedding:
Intelligent delegation: After the customer reports the case through voice or text message, the AI intelligent agent is directly used for dialogue. After AI semantic recognition, the entrusted information is automatically filled in to improve the efficiency of case dispatch;
Intelligent recording: Using AI intelligent agents to classify and recognize uploaded case materials, automatically input case information, and form preliminary reports;
Intelligent review: Utilize AI intelligent agents to parse report content and call the rule engine to perform AI quality inspection on the report;
Intelligent storage: Utilize AI to analyze and extract key information from the final report in the system, and store the data in a structured manner;
Realize full chain AI empowerment and promote efficient operation throughout the entire lifecycle of cases.
Using AI as a pen, write a new chapter in insurance valuation
In the future, MINTAIAN will continue to deepen its "AI+" strategy, redefine the value boundaries of insurance valuation with AI technology, and achieve a transformation from "manual experience" to "intelligent decision-making", and from "process driven" to "data empowered". We firmly believe that the temperature of technology lies in solving real problems, and the mission of MINTAIAN is to make every claim more efficient, fair, and transparent. The future is here, and MINTAIAN will join hands with partners to embark on a new era of intelligent development.
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