In May 2020, the China Banking and Insurance Regulatory Commission issued the "Guiding Opinions on Promoting the Online Development of Property Insurance Business", encouraging the full process of insurance services to be online, strengthening technological empowerment, accelerating online development, and encouraging property insurance companies to adopt methods such as video conferencing and remote authentication to explore and promote non site inspection and survey. In response to industry pain points such as long waiting times for on-site inspections, inconvenient case tracking, high operating costs, and difficulties in risk control in car insurance, the video inspection mode is imperative.
Our company has independently developed a car insurance video survey system in response to industry pain points, in compliance with policy requirements. The system utilizes TRTC technology to connect on-site survey information with backend survey operations in real time. Through the display of videos, photos, and text, backend personnel feel as if they are on site. This not only improves management methods, standardizes work processes, and increases work efficiency, but also saves survey costs and enhances user satisfaction.
1、 More intelligent audio and video processing capabilities
1. Provide intelligent AI algorithms to achieve video stream processing functions such as light assistance, intelligent image stabilization, and image optimization;
2. Reduce hardware and network requirements, adapt to more terminals and weak network environments;
3. Implement massive cloud storage, ensure clear and complete files, and enable downloading and playback at any time.
II More precise image processing capability
1. Apply the latest image processing technology to greatly improve the success and accuracy of OCR recognition;
2. Support customization of recognition models, which can recognize various documents such as driving licenses, driver's licenses, license plates, etc;
3. It can achieve manual verification of identification information and automatic filling into case and survey forms.
3、 More standardized SOP guidance capability
1. Can send vehicle and on-site shooting examples;
2. It can achieve subtitle prompts and background assisted framing shooting;
3. It can automatically generate standard electronic survey forms.
4、 Integrated case tracking capability
1. Integrate with the public appraisal cloud system to achieve the full process flow of receiving reports, online surveys, and subsequent settlements;
2. Reserved interfaces are available to support integration with the core system of insurance companies and achieve data synchronization;
3. Real time synchronization of data and images in multi terminal systems enables data exchange without the need for multiple entries.
1、 Insurance company business without video survey software
For small and medium-sized insurance companies without video survey systems, by reducing assessment fees and striving for video survey services for small cases, the overall scale can be reduced, case costs can be lowered, and overall profits can be increased.
2、 Conventional cases that cannot reach the scene
For routine cases such as extreme weather, remote mountainous areas, traffic congestion, and incomplete network coverage that cannot reach the scene, as well as return cases.
1、 Based on TRTC cloud real-time audio and video technology, enterprise level Websocket, and IM instant messaging services, ensure the quality, safety, and reliability of video calls.
2、 Real time recording of video and voice calls, cloud storage for on-demand playback, voice and text recognition, efficient quality inspection.
3、 The underlying design supports separate filing operations and is compatible with insurance company side docking services.
4、 Independently developed, with complete intellectual property rights, able to respond promptly and iterate quickly according to actual business needs.
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