All banking and insurance regulatory bureaus, property insurance companies, insurance industry associations, and insurance societies:
Risk reduction services are one of the effective means for the property and casualty insurance industry to serve the development of the real economy, and have a positive effect on improving social risk resistance and reducing social risk costs. In order to demonstrate the risk management characteristics of insurance, meet the needs and expectations of the public for risk reduction services in the property and casualty insurance industry, especially for high-risk industries in the field of safety production, assist insured enterprises in carrying out risk reduction work, promote the high-quality development of the property and casualty insurance industry, and help maintain national security and social stability, with the approval of the China Banking and Insurance Regulatory Commission, the following opinions are proposed:
1、 Overall requirements
（1） Guiding ideology
（2） Basic principles
——Persist in returning to the source. Taking serving the people, the real economy, and social stability as the starting point and foothold for the property insurance industry to carry out risk reduction services, with the aim of reducing risk hazards and major risk damages, actively assisting insured enterprises in carrying out risk reduction work.
——Persist in overall planning. Strengthen overall planning and strategic layout, and carry out risk reduction services in a steady and orderly manner according to the company's own conditions. Encourage companies with conditions to take the lead and gradually consolidate the foundation of risk reduction services in the property insurance industry, leading and driving other companies to gradually participate in risk reduction services.
——Persist in high-quality development. Guided by market demand, accelerate the transformation of development mode, promote the close integration of technological innovation and risk reduction services, and continuously improve the level of risk reduction services.
——Persist in strictly adhering to the bottom line. Comply with laws and regulations, strictly abide by various regulatory provisions, coordinate safety and development, and firmly hold the bottom line of preventing systemic risks.
2、 Expand the scope of risk reduction services
（3） Expand service content. Each company should actively assist insured enterprises in conducting risk assessments, education and training, hidden danger investigations, emergency drills, monitoring and early warning, and other related work. Encourage insurance companies to continuously innovate risk reduction service content, deeply cultivate segmented markets, explore risk reduction needs generated by new technologies and economic development, and achieve specialized and refined development of risk reduction services.
（4） Expand the scope of services. Each company should actively provide risk reduction services in liability insurance such as safety production liability insurance, food safety liability insurance, environmental pollution liability insurance, as well as various property insurance businesses such as car insurance, agricultural insurance, enterprise property insurance, home property insurance, engineering insurance, and freight insurance. Encourage companies to actively provide specialized risk reduction services for specialized, refined, innovative and other fields, and effectively leverage the economic "booster" role of insurance. Encourage companies to embed risk reduction services into their management and production processes, provide professional and comprehensive risk reduction services, and build a new model of risk reduction services.
（5） Enrich service forms. Encourage companies to enrich service delivery forms, expand service channels, and strengthen the use of new Internet media APP、 WeChat and other platforms provide risk reduction related cases and training to enhance the accessibility and convenience of risk reduction services.
（6） Increase service supply. Support companies to establish their own risk reduction teams or entrust third-party organizations such as monitoring agencies, evaluation agencies, and training institutions to provide risk reduction services, enrich service supply sources, and provide in-depth, practical, and detailed service content.
（7） Extend the service chain. Encourage companies to take risk reduction services as a starting point and extend to the upstream and downstream industries of the insured enterprise, providing customers with one-stop service solutions or solutions.
3、 Consolidate the foundation of risk reduction services
（8） Improve institutional construction. Each company should develop an overall plan for risk reduction services based on its own conditions, improve organizational mechanisms, and gradually explore and promote it.
（9） Strengthen internal control management. Encourage companies to establish and improve internal control systems related to risk reduction services, clarify risk reduction service standards and cost management requirements, build a risk reduction service evaluation and retrospective system, and improve the level of internal control management for risk reduction services through internal audits, external supervision, and other means.
（10） Strengthen talent development. Encourage companies to establish risk reduction service teams based on their business structure, development characteristics, and other factors, emphasizing daily training and experience exchange, and continuously improving the professional knowledge and skills of risk reduction service personnel.
（11） Enhance the level of informatization. Encourage companies to establish and improve information technology facilities that are compatible with risk reduction services, focus on building a long-term mechanism for risk reduction services, achieve the organic unity of civil defense and technical defense, and help enhance the risk prevention and control capabilities of enterprises.
（12） Innovative technology applications. Accelerate the integration of technological innovation and risk reduction services, encourage companies to use technologies such as big data, cloud computing, blockchain, artificial intelligence, and the Internet of Things to reshape the concept of risk reduction services, compress service time and space distance, optimize service models, reduce service costs, and enhance the overall efficiency of risk reduction services in the property and casualty insurance industry.
（13） Promote basic research. Encourage companies to strengthen communication and collaboration with external institutions, establish efficient mechanisms for integrating industry, academia, and research, focus on key areas such as agriculture, safety production, and high-tech, enhance research on quantitative analysis technology, safety technology, disaster prevention technology, explore the establishment of various business risk databases, and consolidate the foundation of risk reduction services.
4、 Carry out risk reduction services in accordance with the law
（14） Consensus reached through negotiation. Each company providing risk reduction services shall negotiate and agree with the insured enterprise, clarify the specific service content and form, and shall not engage in illegal activities such as false advertising, illegal commitments, and forced bundled sales.
（15） Accounting processing. Each company shall strictly follow accounting standards to handle risk reduction services, ensure the authenticity and accuracy of data, and shall not use risk reduction services to embezzle fees or engage in other illegal and irregular activities.
（16） Consumer rights protection. Each company should effectively improve its technological security level, properly safeguard insured enterprise information and commercial data, and shall not illegally buy, sell or disclose relevant information. It should also strengthen the management of third-party risk reduction service institutions and not harm the legitimate rights and interests of insured enterprises.
5、 Strengthen the organizational guarantee of risk reduction services
（17） Strengthen overall supervision. Each banking and insurance regulatory bureau should coordinate multiple resources, strengthen the linkage with relevant departments, and actively cooperate with local governments to optimize the policy environment for risk reduction services in the property and casualty insurance industry. Guide property insurance companies to strengthen the basic capacity building of risk reduction services, carry out risk reduction services in accordance with laws and regulations, and improve service quality and efficiency.
（18） Intensify efforts in talent cultivation. The Insurance Society should strengthen cooperation with research institutes and social institutions, and improve the professional capabilities of the industry risk reduction service talent team through organizing training, talent exchange and other activities.
（19） Strengthen industry collaboration. The Insurance Association should strengthen the exchange of industry risk reduction services, actively organize industry publicity activities, enhance the awareness of risk reduction services among the property and casualty insurance industry and the public, and promote the sustainable and healthy development of risk reduction services in the property and casualty insurance industry.
Each unit should carefully summarize the experience and practices in promoting risk reduction services, and promptly report any relevant issues discovered to regulatory authorities.
Office of the China Banking and Insurance Regulatory Commission
January 15, 2023
WeChat official account
WeCom